Support

Support Email: support@andrewstechnology.com
Support direct phone #: (888) 357-7299 , Option #1

Customer Care Center:

  • Available 24 Hours a Day; 7 Days a Week; 365 Days a Year
  • Your call is guaranteed to be answered by a certified, trained technician
  • We also offer on-site support, including hardware installation and problem resolution

Education and Training:

Andrews Technology is known for providing the highest levels of training in the industry, and has confidence that its customers will be satisfied with the training program.  In fact, Andrews Technology has consistently received a 98% in customer satisfaction; this data has been provided by an external rating agency.

We offer a number of training options to our customers and provide extensive educational material to ensure complete and up-to-date knowledge of your NOVAtime system. Our trained professionals are required to pass rigorous web-based and on-site training classes, as well as certification programs in a range of NOVAtime products in order to sell, install, configure, train, and support our customers.

  • Unlimited training is provided at NO additional charge
  • The unlimited training includes on-site and/or web training
  • This ensures that the customer’s key personnel will be comfortable with the software before going live
  • When choosing Andrews Technology, it maximizes the probability of success of the project
  • The unlimited training applies for the duration of the use of the NOVAtime system.  In other words, if you need a new employee trained (one, two or five years later), you are guaranteed the additional training at NO CHARGE.

Support

We prepare our staff, business partners, and NOVAtime Certified Engineers to help you with configuration, implementation, and production questions. Our expertise is behind every sale and installation.

Full Device Replacement

Andrew’s Technology will provide a replacement device within 24 hours or less.